RETURNS & REFUNDS
Return using an order number & Email Address
Frequently Asked Questions
The truth is, returns can be a bit of a nuisance. You’ve ordered something, and now you’ve got to send it back. Darn. But don’t panic, we are working hard to ensure this process is as seamless as possible.
Simple & Straight Forward Return Policy
- Your item is defective or you were shipped the wrong item? No problem. Let us know within 15 days of delivery.
- On most products we currently do not offer exchanges or refunds unless the product is defective or you received the wrong item!
- If a non warranty exchange is approved: The purchaser will be responsible for return cost.
- Items that have been exchanged are not eligible for refund. Approval will not be obtained unless original and replacement item are returned.
- Clothing item(s) must be unworn & unwashed for hygiene reasons. - no exceptions.
- A refund of the merchandise and taxes will be issued to the original method of payment.
- A copy of your original receipt may be required. For more information on returns.
- Shipping and handling for the delivery and return shipping charges will not be refunded.
- All items are thoroughly inspected before any action is taken.
Orders placed separately can be returned as one, but might slow down the refund process!
Note: Ensure that you use 5V/2A Output mobile power source. Battery Power Pack not included
You have up to 15 days to initiate your return from the moment your order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!
Follow these simple steps to register your return
Head to our Returns Portal here
You will be asked to Enter your order number and email address associated with the order.
Follow the prompts to ensure a speedy process
If you are having issues filling out the form, email us using the below link
Depending on the service used to return your item(s), it can take up to 10 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.
We'll notify you by email once the return has been processed.
Depending on the service used to return your item(s), it can take between 7 - 21 days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed.
If your return is marked as delivered, sit tight, our returns team will get to it.
If you do have any concerns, please get in touch!
Once we receive your package, our team will verify its contents, inspected to ensure it is unworn and in original condition. We will then send the credit back to your financial institution within 7-10 business days.
For all domestic U.S. returns we provide a flat rate UPS shipping label for your return. The flat rate of $6 will be deducted from your final refunded amount
Once a order has been shipped out by our warehouse there is no way to retrieve it from the delivery carriers. So, if you haven't submitted a request for cancellation prior to your order being shipped out, we can not cancel or process a refund. Once you receive your order you can use the easy the return center link to request a RMA number for a authorized return via the return policy.